topic Re: Activation issues with sim in Get Support

Activation issues with sim

DavilHillier — Thu, 14 May 2026 20:16:03 GMT

Activated with public just now but the sim card is defective. Cant get verification code by text and no option to send by email. I need help to change to a new sim

Re: Activation issues with sim

softech — Thu, 14 May 2026 20:22:17 GMT

@DavilHillier buy a new PM sim card from Telus, Koodo or Mobile Klink store first

Then message PM CS agent using this link and they will update the sim card number for you : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Activation issues with sim

DavilHillier — Thu, 14 May 2026 21:49:08 GMT

@softech Hi, so I went back to Telus and they gave me a new sim, I sent the message to CS agent with the new sim number and to update it on my account. Do you know how long they usually take?

Also, question for you guys - will a blank PM sim, when inserted into a phone, still show as no sim? I know with others that I have tested (like Koodo, Fido, Lucky) they all still say a sim is inserted and will even say which company the sim is for even if its a brand new sim with no services associated to it.

I am asking because the SECOND sim card Telus gave me also still says no sim. Shouldn't it say maybe no service, or unreg sim, or a similar message like that and still show in settings that its a PM sim card??

Very frustrated having to deal with this at the end of the week - could an entire batch of sims at the Telus store (I got both sims from them) be defective?

Re: Activation issues with sim

BKNS27 — Thu, 14 May 2026 21:58:08 GMT

@DavilHillier

It is showing No SIM because the SIM was not properly activated.

To check if it is activated properly. Call 1-855-4PUBLIC. If the system gives you the dates of your current subscription cycle then it is activated.

If the system can’t locate your number then it wasn’t activated properly.

Re: Activation issues with sim

slusagm — Thu, 14 May 2026 22:02:07 GMT

@DavilHillier

you sure not a phone problem? any non PM sim card works on your phone?

Re: Activation issues with sim

DavilHillier — Thu, 14 May 2026 22:15:02 GMT

@slusagm Yup, tried multiple different sims, all work, including another family member's PM sim

Re: Activation issues with sim

slusagm — Thu, 14 May 2026 22:53:56 GMT

You opened ticket yet?

Re: Activation issues with sim

DavilHillier — Thu, 14 May 2026 22:56:38 GMT

Yeah i got a reply asking for account verification after 4 hours and now im waiting again..this is crazy

Re: Activation issues with sim

slusagm — Thu, 14 May 2026 22:57:40 GMT

@DavilHillier how long you are waiting this time?

Re: Activation issues with sim

CSA_PM — Thu, 14 May 2026 23:16:50 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Activation issues with sim

DavilHillier — Thu, 14 May 2026 23:35:29 GMT

Hi, the replies are coming super delayed, what's up with that? I have replied again just now to the most recent message - please assist!