topic Number lost in porting in Get Support

Number lost in porting

Elcor — Thu, 14 May 2026 20:16:47 GMT

I tried to port my business line to a business platform. It did not go through. The company I was transferring to said that I didn’t confirm the porting in time and so it should be back in your hands but when I did this, I did confirm it within 1.5 hrs and when I said Yes to porting my number immediately stopped working. If it wasn’t ported properly why isn’t it working? This is my business line and I am extremely stressed at the moment

Re: Number lost in porting

softech — Thu, 14 May 2026 20:25:59 GMT

@Elcor

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Number lost in porting

Elcor — Thu, 14 May 2026 20:26:17 GMT

I have submitted multiple tickets in the last 2 days since this happened and have had not one reply! I can’t believe a service like this doesn’t have a number to call or even someone who messages you right away when something bad happens! This is our livelihood!

Re: Number lost in porting

Sansan — Thu, 14 May 2026 20:26:31 GMT

I will send you another message with the phone number to call to check on the port.

Re: Number lost in porting

softech — Thu, 14 May 2026 22:00:54 GMT

@Elcor

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number lost in porting

CSA_PM — Thu, 14 May 2026 23:14:52 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Number lost in porting

Elcor — Sat, 16 May 2026 03:25:40 GMT

I have never been so frustrated with a phone company. I am literally feeling sick because of all this. Please help me ! I need my business phone number back. I’ve tried to open several tickets, I’ve had 3 CSA message me and when I answer one, I never hear back from any of them after spending time to explain my situation again to each one of them. I’m still waiting for a response and help. I just can’t believe this

Re: Number lost in porting

Elcor — Sat, 16 May 2026 03:31:31 GMT

No I have not received support yet. I’ve had the same question asked to explain my situation 3 different times. I’ve taken the time to respond and then nothing! I and waiting multiple days now and still no proper help. I simply cannot understand how this is even possible in a serious situation for a client. It’s unbelievable