topic Re: Help in Get Support

Help

KaitlinParsons2 — Thu, 14 May 2026 18:05:34 GMT

How do I change the phone number on my account, my dad still has my number hooked to his account even after removal. I can give u his account number if needed, please assist us on this it has been a very long process and we would like this to get resolved in the next hour, therefore one of the workers here need to manual go into our account, and fix it through there, me and my dad would not like to change our numbers.

my number is still attached to his account, just tell me how to fix that. Long story short, he transferred all of me and my family’s number to the account he created yesterday, and we understand now, that we of should made separate accounts, but that is paste us now we are just looking on how to fix this issue, get us on four separate accounts while keeping our numbers the same, and getting my dads number off his account and on to mine.

Re: Help

softech — Thu, 14 May 2026 18:08:03 GMT

@KaitlinParsons2

PM system does not allow family combined account. if you hvae mltiple accounts, you need a different email address to create a separate account for each line.

For your issue, you need PM CS support agent to sort it out. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help

CSA_PM — Thu, 14 May 2026 18:24:53 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Help

KaitlinParsons2 — Thu, 14 May 2026 19:11:51 GMT

No one has gotten back to me in 45 minutes, I am not getting helped !

Re: Help

KaitlinParsons2 — Thu, 14 May 2026 19:14:08 GMT

How do I get in contact with a different agent, they have not responded in over 45 minutes