topic Re: Data will not connect in Get Support

Data will not connect

hailey123 — Thu, 14 May 2026 18:55:56 GMT

Hi everyone, I recently today have been having issues with my data. My subscription just renewed on May 10th, and I have used barley any of it. As of this morning it was working fine and I had no issues but about 2 hours ago i noticed it was not connecting. Nothing was working not turning off my vpn not turning it on, not turning off my wifi. I have submitted a ticket for help but I just wanted to hop on here to see if anyone has been having the same issue and how they fixed it?

Re: Data will not connect

Jenius — Thu, 14 May 2026 19:08:12 GMT

I have also not been able to connect/use my data since around 9am this morning until now (4 hours). It seems I have bars, payments are all made on time, and I was able to phone my wife under emergency call. But it seems that though the connection is technically fine, it is cutting it off for some reason. Please let me know if you find a fix.

Re: Data will not connect

hTideGnow — Thu, 14 May 2026 19:08:39 GMT

hi @hailey123

check any telus outage
https://www.telus.com/en/bc/outages

and make sure you disable Data limit on your phone

Try Reboot phone and click Reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data will not connect

Jenius — Thu, 14 May 2026 19:39:46 GMT

I restarted my phone and got data access again. Odd but works now.