topic Re: Points used wrong due to network error in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1438032#M980692 <P>Blue did not understand the issue&nbsp;</P> Thu, 14 May 2026 17:19:56 GMT Ash12345 2026-05-14T17:19:56Z Points used wrong due to network error https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1437766#M980519 <P>My points were used to collect data for 15 GB instead ofy intended use to translate it to a bill credit</P> Wed, 13 May 2026 18:56:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1437766#M980519 Ash12345 2026-05-13T18:56:31Z Re: Points used wrong due to network error https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1437767#M980520 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/506924">@Ash12345</a>&nbsp;</P><P>it is all up to you.&nbsp; the points are in the Points account and only you can redeem the points yourself.&nbsp; So, you can redeem for points or data as you see fitted</P> Wed, 13 May 2026 18:58:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1437767#M980520 hTideGnow 2026-05-13T18:58:00Z Re: Points used wrong due to network error https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1438032#M980692 <P>Blue did not understand the issue&nbsp;</P> Thu, 14 May 2026 17:19:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Points-used-wrong-due-to-network-error/m-p/1438032#M980692 Ash12345 2026-05-14T17:19:56Z