billing problem

Marjac — Thu, 14 May 2026 16:37:56 GMT

Hello, I'm using my husbands account because mine has been closed on April 24th when I switched to a different carrier. My name is Marie Beaulieu, email: cmarjac@gmail.com, phone 343.463.6007. When I switch carrier on that date, my account was immediateley close and you passed an amount of $28.25 on my Mastercaard. I don't understand since this was a prepaid plan. Please help. I don't have my account number since you close the account

Thanks,

Marie Beaulieu

Re: billing problem

hTideGnow — Thu, 14 May 2026 16:40:44 GMT

hi @Marjac

i am not sure if you ported the account too late. If you ported the account on the first day of the new cycle, then yes, PM will still charge you for that cycle.

but please discuss with PM support agent directly

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: billing problem in Get Support

billing problem

Re: billing problem