topic Re: VoLTE in Get Support

VoLTE

DoubleD — Thu, 14 May 2026 16:27:01 GMT

I'm using an Ulefone Note11 8GB ram and 156GB storage, settings show I'm using 4G. apparently Public Mobile does not recognize thei phone as VoLTE capable, I think it is, what canI do short of buying an overpriced phone?

Re: VoLTE

hTideGnow — Thu, 14 May 2026 16:34:44 GMT

hi @DoubleD

You might have a 4G/5G phone, and a 4G/5G plan and using 4G/LTE/5G for data, and your phone might support VoLTE, But PM has a VoLTE whitelist and only phones on the list can use VoLTE.

Since you got that text, your phone likely is not on the VoLTE whitelist. If that is the case, while you are using 4G or LTE or 5G for data, when you are making calls, the system will ball back to 3G for voice calls.

When the 3G network ends, you won't be able to use any network for calls with your current phone

check if your phone can use VoLTE using the IMEI checker here:
https://www.publicmobile.ca/en/get-help/articles/volte

Re: VoLTE

Meow — Thu, 14 May 2026 17:36:39 GMT

Unfortunately you need a phone 'compatible' with PM network. No matter if your phone is VoLTE compatible by default if it is NOT compatible with PM network either you need a new phone or change provider.