topic Re: Need help about a message in Get Support

Need help about a message

Sharmin — Thu, 14 May 2026 15:56:03 GMT

Hi,

I have a 4G device and I got a message from Public mobile as:

Public Mobile update: Your device uses our 3G network. Starting June 15, 2026, you will see a $5/mo 3G usage price increase on your bills if you continue using this device. Your monthly price will change from $29 to $34.

Switch to a 4G LTE/5G device to avoid this amount on your bill starting on your following renewal. You can cancel your subscription without penalty until 30 days after the effective date of this change.

For more information: publicmobile.ca/sl/pQmBlGKnxI

Can someone help please, I have 4G.

Regards,

Sharmin

Re: Need help about a message

Sansan — Thu, 14 May 2026 16:21:25 GMT

@Sharmin what's the 4G phone do you have? Please note the 4G refers to accessing the internet and not for making a receiving phone calls.

Your phone could be using the 3G service for calls hense the reason for the message and your need to purchase a new phone soon to avoid loss of service.

You can check if your phone is compatible in the link below.

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Re: Need help about a message

Sharmin — Thu, 14 May 2026 17:49:06 GMT

Hi @Sansan

I checked the page and it put in my IMEI, seems my device is VOLTE compliant even by Public Mobile's own database:

So if that is the case, why did I get the message for the 3G charge?

Regards,

Porus

Re: Need help about a message

Sharmin — Thu, 14 May 2026 17:52:17 GMT

Hi @Sansan,

If you are the mode and can delete my IMEI number which got posted by mistake I would appreciate it.

Regards,

Porus