topic Re: Invalid ESIM - no reply from CS Agent in Get Support

Invalid ESIM - no reply from CS Agent

Jrock98 — Thu, 14 May 2026 13:08:35 GMT

Hello, I tried porting my number from another carrier to PM yesterday afternoon. Something went wrong and my number is attached to an eSIM that is invalid and will not install on my phone so I have no service.

sent a message to CS agent yesterday at 2:30pm and have not heard back - anyone have current approximate wait times or a workaround to get my number working again?

Re: Invalid ESIM - no reply from CS Agent

softech — Thu, 14 May 2026 13:14:04 GMT

@Jrock98

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Invalid ESIM - no reply from CS Agent

CSA_PM — Thu, 14 May 2026 13:20:42 GMT

Hello @Jrock98

An agent replied to you and is waiting for your response so they can assist you. Please access this link to reply: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage