topic Re: Double payment in Get Support

Double payment

Emma123445 — Thu, 14 May 2026 11:46:39 GMT

Me too! Both charges are visible on my bank statement, clearly not holding charges as the money was taken out of my bank account and not returned once the other payment went through. There is only one charge visible on my payment history on my public mobile account. I am waiting for a response on the screenshot I sent in after they tried to tell me they didn’t charge me twice and I should “carefully review my payment history”.

This is my first month with public, not a great first impression. Is it always like this?

Re: Double payment

softech — Thu, 14 May 2026 11:46:26 GMT

@Emma123445

For your payment issue, you will have to engage PM support for further investigation. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Double payment

Emma123445 — Thu, 14 May 2026 16:30:52 GMT

I have. I currently have 3 different chats going with 3 different representatives and the last response I received was that my ticket will be closed due to no response. I have been sending a message every hour to ensure this gets dealt with and since I have sent in screenshot proof of these additional charges, nobody has gotten back to me. I’d like this issue to be escalated because clearly there is a communication issue occurring between myself and your agents.