topic Removing CC info in Get Support

Removing CC info

PremalKumar — Thu, 14 May 2026 00:19:46 GMT

Its not allowing me to remove CC info.

Its just generate negative opinion.

Re: Removing CC info

slusagm — Thu, 14 May 2026 00:21:14 GMT

you really want to remove the credit card? if you removed it, you will have to pay by vouchers, or unless you are planning to leave

and yes, you cannot remove credit card yourself, you need to ask PM to remove it for you

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Removing CC info

hairbag1 — Thu, 14 May 2026 00:22:10 GMT

@PremalKumar

just dm Customer Support to request your payment card info be scrubbed from your acct...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Removing CC info

CSA_PM — Thu, 14 May 2026 12:47:15 GMT

Hello @ PremalKumar,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.