topic Plan in Get Support

Plan

Sal14_ce — Wed, 13 May 2026 14:33:00 GMT

Need to cancel my plan

Re: Plan

hairbag1 — Wed, 13 May 2026 14:37:39 GMT

you must log in to your Public Mobile account and disable Subscribed (which is autopay). Your next regular plan renewal will fail and the account will suspend. After 90 days in suspension..the account is finally deactivated for good.

PS...if you want to transfer your current number to new provider; your Public Mobile account must be active and paid up. Once you transfer successfully, your PM account is automatically deactivated.

Re: Plan

hTideGnow — Wed, 13 May 2026 14:39:34 GMT

hi @Sal14_ce

if you need to keep your number, then you need to keep your PM account active. Setup the account with the new carrier and request port out

if you don't need the number at all, then login My Account, go to Subscription and Manage Subscription and disable Subscribed there to stop Autopay , account will not renew and will be closed