topic Re: Customer support in Get Support

Re: Customer support

omarekh — Tue, 12 May 2026 20:22:45 GMT

TRUST ME ME TOO I AM FRUSTRATED BY THIS ATROICIOUS CUSTOMER SERVICE MY SUBSCRIPTION FAILED TO RENEW WHICH I MANAGED TO PAY IT SINCE IT SAID MY SUBSCRIPTION FAILED TO RENEW AND I PUT IN A NEW CARD AND PAYMENT SUCCESSFUL AND NORMALLY THE PLAN WORKS AND I CAN USE EVERYTBING BUT THIS TIME ITS STILL ON SOS IVE reset network settings I’ve turned on airplane mode I even took out physical sim nothing works I’m stuck with SOS I even got logged out of iMessage cuz of it I can’t do anything with this phone without wifi now please fix it

MY PHONE IS PRACTICALLY USELESS THE PAST 2 DAYS I CANT CALL I CANT TEXT I CANT DO ANYTHING!!!!! $40 A MONTH FOR WHAT

Re: Customer support

softech — Tue, 12 May 2026 20:24:23 GMT

@omarekh

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Customer support

slusagm — Tue, 12 May 2026 20:25:25 GMT

after you update the credit card, you made a payment and was successfully?

is the account showing your account is now Active?

Re: Customer support

omarekh — Tue, 12 May 2026 20:28:33 GMT

thank u because this is so frustrating as a engineer i need my number im literally stuck on sos mode also look below u will see my subscription is active and my payment went through and everything its like my phone is just a brick at this point

they take years to respond at this point im giving it another 12-24 hours until i completely switch companies because this is unbelieveable... from 9am-10pm and i cant get any assistance

Re: Customer support

slusagm — Tue, 12 May 2026 20:31:21 GMT

yes, you need PM to help.

but are you using eSIM? some people get the issue resolved quickly by betting a new eSIM using the app. Download PM app on the phone, login and buy a new one from Account -> Purchase sim card -> eSIM. It should be free if your last one you got was over 15 days ago

Re: Customer support

omarekh — Tue, 12 May 2026 20:39:43 GMT

trust me first thing i assumed was I need a PM to help but no one is responding to me which is very annoying and theres no physical store for me to walk in and theres no phone number for assistance. im using the same physical sim card ive originally got when i switched from lucky mobile to public mobile back in 2023. ive never in my life had these issues and theres been times before where my subscrption didnt renew but i repaid it same time and it would work all in all i pray i get this sorted within 24 hours or im gone from this company ive read more reviews and its many people complaining.

Re: Customer support

slusagm — Tue, 12 May 2026 20:43:33 GMT

Don't trust reviews, every companies have people complaining

it is true PM support sometimes replies slow, but they will get to you

Re: Customer support

CSA_PM — Tue, 12 May 2026 20:55:55 GMT

Hello,

Thank you for the escalation.

We are really sorry about the situation and we understand your frustration about the way of interaction, however a private messages agent is already in charge of your ticket and is waiting for your response. Please check your inbox and the agent will be happy to help you further.

Re: Customer support

omarekh — Tue, 12 May 2026 21:03:23 GMT

Hello, once again I am being fed with lies. Below I have attached each of my conversations which no one has gotten back to me and it has been days and hours. How are you guys able to respond to my community post here but not in my inbox when i provided all the infromation needed. I am done.

you guys just ignore ignore ignore how about you please for the love of god respond to my messages in which i have provided my phone number my device and everything im sick and tired of speaking to AI and being on SOS mode!!!!!

Update by Softech: screenshots removed as too much personal info exposed

Re: Customer support

slusagm — Tue, 12 May 2026 21:11:17 GMT

@omarekh

Oracle has removed your screenshots, but still go to your image library delete them, scammers or hackers can do something with the info you posted

so, come to here:
https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/335432/tab/all

click x on the top right of each pic to delete

Re: Customer support

CSA_PM — Wed, 13 May 2026 14:09:43 GMT

Hello @omarekh,

An agent replied to you and is waiting for your response so they can assist you. Please access this link to reply: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Customer support

omarekh — Wed, 13 May 2026 14:14:55 GMT

actually, i am the one waiting for a response......

Re: Customer support

Polysterene — Wed, 13 May 2026 14:18:25 GMT

Oh wow brutal lol That makes two of us