topic Re: Missed payment in Get Support

Missed payment

MarlaHumber — Wed, 13 May 2026 13:02:20 GMT

I had to change my banking info and just got it updated so I had a missed payment but the banking info is updated now so you can go in and take the payment out of the account.

Re: Missed payment

softech — Wed, 13 May 2026 13:18:07 GMT

@MarlaHumber

If the account was suspended, you need to make a manual payment after you updated the card to resume service

Login My Account first, the use this link to load enough funds:
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Just in case you have trouble making the payment, , you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com)

Re: Missed payment

Sansan — Wed, 13 May 2026 13:19:35 GMT

@MarlaHumber you have to manually make the payment yourself now. They will not attempt again until the next renewal day. So if you want your services restored, you need to do it yourself.

Once signed into your account, click on the Payment tab to renew.

Re: Missed payment

MarlaHumber — Wed, 13 May 2026 14:13:57 GMT

Will they go into my account and take it out tonight though? Because they have did it with other customers. And I’ve tried calling and I don’t have a pin and was never given a pin.