topic Re: No date in Get Support

No date

Likewei — Wed, 13 May 2026 01:06:09 GMT

I moved from On to Quebec, then I don’t have my data can be used, do I need to change anything?

Re: No date

Sansan — Wed, 13 May 2026 01:20:15 GMT

Moving should have nothing to do with your services not working.

Is your account paid up to date? When was the last time you made a payment? Can you make calls? Restart your phone and check again.

Check that your data is enabled.

Re: No date

Likewei — Wed, 13 May 2026 01:23:30 GMT

Yes I tried turned off my phone and turned it on again, phone call can be made and just couldn’t use my data, paid for April 29 to May still have 20G data

Re: No date

hTideGnow — Wed, 13 May 2026 01:31:43 GMT

hi @Likewei

check if you have mobile data limit enabled on the phone, if you have, disable it

if you have a physical sim card, test it on another phone. But if you have eSIM, you can use PM app and get another eSIM for free, that will resolve the problem

Re: No date

Likewei — Wed, 13 May 2026 01:48:54 GMT

Thanks I will try on another phone, also I sent a message to agent for one hour ago but they didn’t answer me yet, so slow?

Re: No date

hTideGnow — Wed, 13 May 2026 01:51:13 GMT

hi @Likewei

to be honest, I think the helpdesk is closed for the day, so, expect an answer tomorrow morning

Re: No date

BKNS27 — Wed, 13 May 2026 08:51:18 GMT

@Likewei

Try resetting the Network setting on your phone and reboot your phone and see if that works.
This was the issue when I was on (Shaw) and it fixed the data issue everytime.

Re: No date

Likewei — Wed, 13 May 2026 13:19:56 GMT

Thanks checked my messages but still no answer 😟

Re: No date

Likewei — Wed, 13 May 2026 13:22:31 GMT

yes I did try this but sounds like nothing works:(