topic Re: Number Transfer Still Not Successful After Multiple Requests in Get Support

Number Transfer Still Not Successful After Multiple Requests

Calebarowe — Mon, 11 May 2026 21:48:40 GMT

Hi, I’ve already requested the number transfer multiple times and replied YES to the authorization text each time. The transfer still isn’t successful. I still can’t properly receive calls/texts. Could you please check the port status and escalate it if needed?

Re: Number Transfer Still Not Successful After Multiple Requests

slusagm — Mon, 11 May 2026 21:51:41 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Number Transfer Still Not Successful After Multiple Requests

tw7366 — Mon, 11 May 2026 23:10:13 GMT

I also had an issue while transferring my number over from Fizz.

I was able to resolve it through chat, but be aware it can take some time.

Honestly, contact CS asap instead of sending multiple requests.

Re: Number Transfer Still Not Successful After Multiple Requests

Calebarowe — Tue, 12 May 2026 21:32:26 GMT

I did call the number, but I wasn’t able to connect with an agent. The call disconnected on its own. I’ve already sent CS a message now just wait for the response