topic Re: Switch from eSim to physical SIM in Get Support

Switch from eSim to physical SIM

Lianeh12 — Tue, 12 May 2026 18:27:50 GMT

I currently have an active phone number/account with Public using an eSIM. I'd like to switch to a physical SIM. When I go to the physical SIM order page it sounds like it's going to start a new plan for me if I order one. Can I order and use one without changing my account?

Re: Switch from eSim to physical SIM

hTideGnow — Tue, 12 May 2026 18:39:11 GMT

hi @Lianeh12

best to buy the sim card in person from a Telus or Koodo or Mobile Klink store. Or buy from Amazon

after you got the physical sim card, you will need to ask PM support agent to help you to update it on the system (and also, sound like you have trouble logging in, so it is good to ask them to check as well)

you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switch from eSim to physical SIM

Sansan — Tue, 12 May 2026 18:40:10 GMT

It should not create a new account. It will just charge you $10 for the sim card. But, I would not purchase it from the site, it will take up to 10 business days to arrive.

I would buy instore from a Koodo/Telus.

Or from from Amazon it's faster and $5.00

Re: Switch from eSim to physical SIM

BKNS27 — Tue, 12 May 2026 21:09:39 GMT

@Sansan

Amazon are selling the PM SIM for $10 now.

Canadian Cell Supplies are selling them for $5.

Re: Switch from eSim to physical SIM

Sansan — Tue, 12 May 2026 21:17:00 GMT

Wow, thank you.