extra charge

zemun — Tue, 12 May 2026 20:34:20 GMT

I have been extra charged for few times during march and april.$16.95.

any reason for it?

Re: extra charge

slusagm — Tue, 12 May 2026 20:36:22 GMT

you meant you got charged $16.95 a few times during the 2 months?

have you check Payment history on My Account? what did it say? do you see entries of $15 there? or post us screenshot and we can help

if you need PM to check, then open ticket

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: extra charge in Get Support

extra charge

Re: extra charge