topic Re: Co in Get Support

Co

Jojop — Tue, 12 May 2026 13:16:15 GMT

Bought new phone and eSIM. Never got QR code and can’t activate my eSIM .

hTideGnow — Tue, 12 May 2026 13:20:39 GMT

you don't need the QR code. You were supposed to use the PM app on the new phone to buy eSIM and the app will install the eSIM for you

check your new phone's SIM Manager or Settings, Cellular screen and see if the eSIM already installed there

if not, download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jojop — Tue, 12 May 2026 13:44:22 GMT

Did all that ad still not installed

hTideGnow — Tue, 12 May 2026 13:48:00 GMT

you can ask PM agent to check. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage