topic Re: USA adds on in Get Support

USA adds on

rubiom_23 — Tue, 12 May 2026 05:43:53 GMT

Hi I mistakenly purchased USA adds on today infact I already had Canada, USA Mexico roaming in my current subscription plan. Is their a possibility you can cancel my USA adds on ? Because that add on already applied but I haven't using it and already charged in my card

Can you please forward this matter to Contact Us? I tried to using chat boot but didn't work. Contact Us didnt work tried to contact them earlier before. Hopefully this matter helps me resolve this issue.

Thank you very much

Re: USA adds on

BKNS27 — Tue, 12 May 2026 08:32:47 GMT

@rubiom_23

Just contact a CS_Agent and they will straighten this out for you and will credit your account.

https://urlshortner.tiia.ai/xYpc_I

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: USA adds on

rubiom_23 — Wed, 20 May 2026 02:11:26 GMT

I didn't get answer of my issue. Contact Us didn't work. The issue wasn't resolved.

Re: USA adds on

softech — Wed, 20 May 2026 02:13:52 GMT

@rubiom_23

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: USA adds on

softech — Wed, 20 May 2026 02:18:16 GMT