topic Re: Change Email on Account in Get Support

Change Email on Account

Zaynab_A — Tue, 12 May 2026 02:11:55 GMT

How do I change the email associated with my account?

Re: Change Email on Account

softech — Tue, 12 May 2026 02:16:02 GMT

first, you can still use your "old" email to login My Account. After you are logged in, go to Profile > Manage EverSafe ID and you can update the email address there. Or you can first login My Account, then paste this link to access change email page:
https://eversafe.id.telus.com/user/changeemail

If you are using PM app, you can go to Account > Manage Login (Secured by EverSafe) and update the email address there

If you cannot login My Account or PM app at all, you will have to ask PM CS agent to help to update the email address. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Change Email on Account

BKNS27 — Tue, 12 May 2026 02:16:52 GMT

@Zaynab_A

Login to your account on the PM app or website then go to Account tab-Manage Login (Secure by EverSafe)-click on Pencil icon next to old email address.

Re: Change Email on Account

hairbag1 — Tue, 12 May 2026 02:17:17 GMT

@Zaynab_A

using the app, log in to your acct > click the Account tab...tap Manage Login (Secured by Eversafe)..you update email there.

Re: Change Email on Account

hTideGnow — Tue, 12 May 2026 02:18:38 GMT

hi @Zaynab_A

can you login My Account? if you can login, just go to Profile page and click Manage EverSafe ID

if you cannot login, then it has to be updated by PM agent. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage