topic Re: Authenticator without working sim card in Get Support

Authenticator without working sim card

Kate78 — Mon, 11 May 2026 19:38:19 GMT

My Public sim card stopped working... I am unable to do any of the 2-factor authenticator because i am not able to receive the code via message. Is there a different way?

Re: Authenticator without working sim card

hTideGnow — Mon, 11 May 2026 19:39:54 GMT

hi @Kate78

check if you can get the code via email or voicemail. Click Didn't Receive code or Resend code and choose to get it via email or Voice Message. If you choose Voice message, you can call yourself using another phone and access voicemail that way

if you cannot get the code still, ask PM agent to help to update the sim card. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Authenticator without working sim card

hairbag1 — Mon, 11 May 2026 19:40:35 GMT

@Kate78

see if there's an option to have it sent to your email.

Re: Authenticator without working sim card

Kate78 — Mon, 11 May 2026 19:45:25 GMT

I thried and to do the 2-factor it only shows for message...

Re: Authenticator without working sim card

hTideGnow — Mon, 11 May 2026 19:49:40 GMT

@Kate78 wrote:
I thried and to do the 2-factor it only shows for message...

hi @Kate78

then please message PM support for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Authenticator without working sim card

Kate78 — Mon, 11 May 2026 19:50:58 GMT

I did, now i am just waiting for the answer