topic Re: Plan renewed data didnt in Get Support

Plan renewed data didnt

Johnnyot — Mon, 11 May 2026 19:26:58 GMT

I renewed my plan three days ago but my data did not renew

Re: Plan renewed data didnt

hairbag1 — Mon, 11 May 2026 19:37:06 GMT

if your regular plan includes data and renewal has occured already...your data will also be re-filled. Log in using the app, look at Usage Breakdown to see plan detail. Try doing a network re-set to see if that helps.

Re: Plan renewed data didnt

hTideGnow — Mon, 11 May 2026 19:38:25 GMT

hi @Johnnyot

try reboot the phone and test it

also, make sure you didn't set a Data Limit on the phone, sometimes that is what blocking the use of data

Re: Plan renewed data didnt

Johnnyot — Mon, 11 May 2026 19:38:53 GMT

I just renewed it my phones was dead for the whole weekend there’s no way the usage makes sense I tryed resetting the network nothing so I had pay extra anyways

Re: Plan renewed data didnt

hTideGnow — Mon, 11 May 2026 19:40:28 GMT

hi @Johnnyot

if you really cannot get it working, ask PM agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage