Cannot call toll free number

Viviashow — Mon, 11 May 2026 14:14:29 GMT

Cannot call toll free number of my region. Everything just says this number is not available, a big road blocker right now as I need to contact government services in urgent manner

Re: Cannot call toll free number

softech — Mon, 11 May 2026 14:27:55 GMT

@Viviashow

you travelled recently? there has been a glitch with calling toll free numbers and mainly affecting those who came back from travel

but you will need to engage PM support agent to have them reprovision your account to resolve your issue

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot call toll free number

Viviashow — Mon, 11 May 2026 14:29:05 GMT

yeah I think this happened after I went US and coming back... thanks I will open up an ticket

topic Cannot call toll free number in Get Support

Cannot call toll free number

Re: Cannot call toll free number

Re: Cannot call toll free number