topic Re: SIM card in Get Support

SIM card

Nuhazd — Mon, 11 May 2026 13:33:28 GMT

I lost my SIM card, how can I order a new one and keep the same number

Re: SIM card

BKNS27 — Mon, 11 May 2026 13:44:08 GMT

You can pick one up at a Telus/Koodo/Mobile Klinik store or order from Amazon for $10 or from Canadian Cell Supplies for $5 online.

Then login to your account and at the Account tab-Change Your SIM Card to transfer your account to the new SIM.

Re: SIM card

slusagm — Mon, 11 May 2026 14:31:24 GMT

Buy one in person from a Telus or Koodo or Mobile Klink store. Make sure you get a Public Mobile sim card

Then login My Account and go to Profile page to update the sim card number. For 2FA during login, click Didn't receive code or Resend code and get the code via email

If you cannot login My Account, ask PM to help to update

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage