topic Re: Submitting a ticket in Get Support

Submitting a ticket

Kyle25 — Mon, 11 May 2026 13:20:23 GMT

How do I submit a ticket for my cell not working in Mexico but I have a plan?

Re: Submitting a ticket

BKNS27 — Mon, 11 May 2026 13:32:26 GMT

@Kyle25

Make sure Roaming is enabled and manually connect to AT&T on your cellular settings.

You can contact a CS_Agent if it doesn’t work for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submitting a ticket

softech — Mon, 11 May 2026 13:35:22 GMT

@Kyle25 for service in Mexico, make sure you turn on Roaming Data on your phone

If you still cannot connect, change the network mode to Manual and try manually connect to each of these networks, one of them should work: AT&T, Telcel, Movistar

If still unable to get it working, ask PM CS agent to check

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there