New eSIM not working

Stanpaulll — Mon, 11 May 2026 04:42:15 GMT

Hi, I’m having trouble activating my Public Mobile eSIM on my iPhone. The eSIM installs successfully and Public Mobile shows under Network Selection, but the phone stays on SOS and eventually says activation failed.

I’ve already restarted the phone, toggled airplane mode, and tried manual network selection. My iPhone is unlocked.

Re: New eSIM not working

hairbag1 — Mon, 11 May 2026 04:52:35 GMT

@Stanpaulll

disable old network esim and make sure the Public Mobile esim is set to primary.

Try doing a network re-set to see if that helps.

If that fails, use this link to message Customer Support (but they're sleeping now until the am)..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic New eSIM not working in Get Support

New eSIM not working

Re: New eSIM not working