topic Re: no network connection in Get Support

no network connection

Withy — Sun, 10 May 2026 22:57:16 GMT

Have a student whos phone says SOS in top right? and no 5G.

Is this a billing issue? if's so how do I add funds to his phone. for him

Re: no network connection

slusagm — Sun, 10 May 2026 23:06:55 GMT

Are you in Edmonton? There seems to be some network issue there. There are couple posts about network trouble in the arae

Re: no network connection

Withy — Sun, 10 May 2026 23:09:51 GMT

no hes near Winnipeg, apparently its been a few days for him. We though he had coverage until the end of May. need to know if there is a away I can top him up if thats the issue? Im not near him at this time

Re: no network connection

BKNS27 — Sun, 10 May 2026 23:12:32 GMT

@Withy

Call 1-855-4PUBLIC from your phone to check if the account is active or suspended.

If it is active, try resetting the Network setting on his phone and see if that helps.

If it is suspended then you need to make a manual payment with the CC on file or with vouchers to restore service.

Vouchers can be purchase from:

https://www.publicmobile.ca/en/payment-voucher

Re: no network connection

slusagm — Sun, 10 May 2026 23:12:36 GMT

Re: no network connection

Withy — Sun, 10 May 2026 23:23:02 GMT

Awesome thanks