topic Network Problems in Get Support

Network Problems

GARB1962A — Sun, 10 May 2026 18:41:29 GMT

Is anyone else having network problems? Both my wife and I (separate & independent accounts) are receiving this message: "No mobile data service Temporarily turned off by your operator" Just started an hour or so ago.

Re: Network Problems

softech — Sun, 10 May 2026 18:49:50 GMT

@GARB1962A

I checked the Telus outage ( https://www.telus.com/en/bc/outages ) , looks like there is no active mobile issue

did you check if both your accounts are Active or Suspended?

if they are active, try Reset network settings after a device reboot

But if it is the same, you will need to engage PM support for further investigation. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Network Problems

Izzy_E — Sun, 10 May 2026 19:03:56 GMT

Having the exact same issue, both me and the wife, seperate accounts and both no data off wifi.

Re: Network Problems

GARB1962A — Sun, 10 May 2026 19:05:02 GMT

I submitted a ticket and waiting for reply to my latest response.

Re: Network Problems

hTideGnow — Sun, 10 May 2026 19:10:09 GMT

hi @GARB1962A and @Izzy_E

are you in Vancouver? Vancouver area has been having some mobile problem for 3 weeks. Not a big outage, and sounds like some on and off issues

Re: Network Problems

Izzy_E — Sun, 10 May 2026 19:12:02 GMT

Edmonton

Re: Network Problems

GARB1962A — Sun, 10 May 2026 19:40:13 GMT

same here, Edmonton

Re: Network Problems

GARB1962A — Sun, 10 May 2026 19:42:51 GMT

Agent said "The team has been working on some network updates", advised turning phone off for 5 minutes while my account was refreshed......nothing changed so far here afterwards.

Re: Network Problems

GARB1962A — Sun, 10 May 2026 21:00:47 GMT

Are the 2 of you getting anywhere to resolving your issues?

Re: Network Problems

hTideGnow — Sun, 10 May 2026 21:16:33 GMT

hi @GARB1962A

try reboot phone and click Reset network settings again

if same, reply agent for update

Re: Network Problems

GARB1962A — Sun, 10 May 2026 21:38:46 GMT

Exactly this solution was the one!