topic Re: QR code in Get Support

QR code

Mum2 — Sun, 10 May 2026 15:00:30 GMT

Trying to download the QR code on my wife's phone and it won't work Do I need anew QR code
Thanks

Re: QR code

Handy1 — Sun, 10 May 2026 15:04:14 GMT

@Mum2 It’s possible the eSIM has already installed on the phone check the phone setting and set the public mobile eSIM to primary and remove old providers sim and reboot the phone or reset network settings . And if this is iPhone toggle on “ turn on this line “ and test again if still no luck ask support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: QR code

Dunkman — Sun, 10 May 2026 15:05:52 GMT

@Mum2

More details would be needed.

Are you guys a new customer? Activating new account and having issues with eSIM activation.

Or an existing customer? Switching phones? Adding eSIM?

Re: QR code

hTideGnow — Sun, 10 May 2026 15:06:19 GMT

hi @Mum2

the esim probably installed already by the app and just not configured properly, so maybe you don't need to scan the QR code anymore

you might first make sure the old carrier sim is removed or disabled if it is an esim

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings.

In case you don't see a Publc Mobile esim there, check the Welcome email from PM and there is a QR code to scan and install the esim

If you still need further help, ask support agent . You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: QR code

Mum2 — Sun, 10 May 2026 15:07:52 GMT

Yes new to Public Mobile
I forgot to scan the QR code and I,mtrying to do it now

Re: QR code

hTideGnow — Sun, 10 May 2026 15:09:25 GMT

hi @Mum2

as said, you don't have to scan QR code. when you used the PM app to subscribe, it installed the QR for you already

check and confirm first

if really not there, then submit ticket with PM agent

Re: QR code

Dunkman — Sun, 10 May 2026 15:12:08 GMT

@Mum2 wrote:
Yes new to Public Mobile
I forgot to scan the QR code and I,mtrying to do it now

@Mum2

As mentioned, check if the PM eSIM is already activated in the phone. If not activated, then you will need to contact customer service agent to help complete activation. It will take a few hours to respond.

Re: QR code

Mum2 — Sun, 10 May 2026 15:13:28 GMT

Sent them MESSAGE
Thanks for your help