topic Re: Service suspended in Get Support

Service suspended

stack — Sun, 10 May 2026 02:37:36 GMT

My service is suspended but it’s not due till tomorrow

Re: Service suspended

hTideGnow — Sun, 10 May 2026 02:53:51 GMT

first, PM has a 30 days cycle. So, the renewal day will move

also, the way PM shows cycle is confusing. If it says the cycle is from April 9 to May 9, it actually actually does not include May 9th. Since PM is 30 days cycle, April 9th is day 1, you will notice May 8th is day 30, hence May 9th is not included

you can make a payment to resume service. Just login My Account, click pay and Resume Services now button to pay

Re: Service suspended

stack — Sun, 10 May 2026 02:55:34 GMT

I don’t have the resume button

Re: Service suspended

softech — Sun, 10 May 2026 03:08:51 GMT

@stack

if your service is On Hold / Suspended now, you can first login My Account using a browser, then use this link to load enough funds to resume services

https://myaccount.publicmobile.ca/en/account/payment/funds/card
When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Service suspended

BKNS27 — Sun, 10 May 2026 07:46:15 GMT

@stack

You can pay with vouchers and dial 611 or call 1-855-4PUBLIC from another phone to restore service.

https://www.publicmobile.ca/en/payment-voucher