topic Re: my e-sim issue in Get Support

my e-sim issue

Monirehjannat — Sat, 09 May 2026 21:51:46 GMT

I cannot receive a call or make a phone call. I logged in into my account, but I cannot submit any tickets. I changed my credit card number a few weeks ago, but I forgot to update it here. I cannot find anyway to contact an agent or able to submit any tickets and I got error on ticket submission page. When, I want to make a phone call, I received registration error. Please help me how to fix this issue.

Re: my e-sim issue

BKNS27 — Sat, 09 May 2026 21:55:25 GMT

@Monirehjannat

What is the make and model of your phone.

You need VoLTE settings on your phone to make or receive calls.

Here is more information on VoLTE so enter the IMEI of your phone to see if it is VoLTE compatible with PM.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: my e-sim issue

hairbag1 — Sat, 09 May 2026 21:55:26 GMT

@Monirehjannat

several others with similar vexation. Try this link to dm Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: my e-sim issue

CharlieWhisky — Sat, 09 May 2026 21:55:49 GMT

You will need to contact a Public Mobile agent by private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

You can check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage