topic Re: Submit ticket now in Get Support

Submit ticket now

Yuma — Sat, 09 May 2026 15:54:56 GMT

I am trying to submit a ticket regarding the selection of a subscription being offered but when I enter “change subscription” only 2 options out of the 5 or 6 being offered are shown, both being far more expensive than the one I want. I keep getting the run around, is this when I should contact CRTC?

Re: Submit ticket now

slusagm — Sat, 09 May 2026 15:57:32 GMT

No need to contact the agency, the better plan you want is only offered for new activation. Current subscribers have different plan offers , which is allowed and most mobile providers are doing that

Re: Submit ticket now

Dunkman — Sat, 09 May 2026 15:58:19 GMT

@Yuma

Unfortunately, Public mobile offers personalized plans for existing customers. Not all plans are available to existing customers.

Usually, the plans offered are more expensive than the existing plan. There are certain times where the plans offered is cheaper, but customers did need to regularly check.

Unfortunately, PM agents are not able to help. I don't think CRTC will be able to help with this situation.

Re: Submit ticket now

Yuma — Sat, 09 May 2026 17:35:07 GMT

If that is the case then I will have to cha get providers.

Re: Submit ticket now

Yuma — Sat, 09 May 2026 17:36:10 GMT

"change providers"

Re: Submit ticket now

Dunkman — Sat, 09 May 2026 17:48:29 GMT

@Yuma wrote:
"change providers"

@Yuma

Public mobile is aware of the unpopularity of this policy. You can change anytime and then decide to come back to Public mobile in the future.