topic Re: Voice mail settings in Get Support

Voice mail settings

Anerkons — Fri, 08 May 2026 17:48:24 GMT

My PM 5G plan works fine other than voice mail.. No problem texting or making voice call but incoming calls go immediately to voice mail. Have tried voice mail setting but can not find any option to set number of rings before going to voice mail. In the past someone suggested a string that I can use to set number of rings but it didn’t work for me. Any advise on how to set number of rings before going to voice mail?

Re: Voice mail settings

hTideGnow — Fri, 08 May 2026 17:58:25 GMT

hi @Anerkons

did you just just joined?

what phone do you have?

did you try the sim card on another phone?

ask PM agent to check and help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Voice mail settings

Anerkons — Sat, 09 May 2026 12:47:09 GMT

Thanks for your usual form letter post. And again as I have several times previously responded - you didn’t read my post again. If you did you will note that everything works with the exception that incoming calls go to PM voice mail. I assume that the more one posts rewards are earned. Also why would someone give your post a bravo? Anyways please please try not to post on my posts if you don’t have a solution . Have a nice day .

Re: Voice mail settings

hTideGnow — Sat, 09 May 2026 13:10:16 GMT

@Anerkons wrote:
Thanks for your usual form letter post. And again as I have several times previously responded - you didn’t read my post again. If you did you will note that everything works with the exception that incoming calls go to PM voice mail. I assume that the more one posts rewards are earned. Also why would someone give your post a bravo? Anyways please please try not to post on my posts if you don’t have a solution . Have a nice day .

hi @Anerkons

thanks for the reply. The bravos I got was a confirmation of the help i offered.

Yes, the "form" was useful to many as as they followed and got their issue resolved

As for your case, you probably missed the couple questions in the beginning, it would be helpful for us to help and offer you the solution;

what phone do you have?

did you try the sim card on another phone?

Re: Voice mail settings

Anerkons — Sat, 09 May 2026 13:04:20 GMT

Someone just private messaged me with the following info that I’m cut and pasting that may be helpful to others . Wonder why you didn’t know this.

*61*+17785804001*11*30#
*61*+17785804001*30#
Try both. The number is just one of the many voicemail access numbers across the country. The 30 is the maximum. The difference is the *11.

Re: Voice mail settings

hTideGnow — Sat, 09 May 2026 13:09:41 GMT

@Anerkons wrote:
Someone just private messaged me with the following info that I’m cut and pasting that may be helpful to others . Wonder why you didn’t know this.
*61*+17785804001*11*30#
*61*+17785804001*30#
Try both. The number is just one of the many voicemail access numbers across the country. The 30 is the maximum. The difference is the *11.

hi @Anerkons

what is the "someone" who messaged you? a CS_agent or dust2dust?

I have read your message when you first posed, I didn't suggest that because you said " incoming calls go immediately to voice mail", What that sequence does is to change the number of rings before the calls forwarded to Voicemail, but that would not help if your calls got forwarded to VM immediately. If calls got forwarded to VM immediately, that would be a 0 was used in that calling sequence, but 0 is not allowed. Minimum is 5 and max is 30

but of course, if you tried that sequence and worked, you can reply the person back and give him the solution. And we are happy your get the incoming working again 🙂

Re: Voice mail settings

Anerkons — Sat, 09 May 2026 13:13:17 GMT

I’m a bit confused - received another private message with a different code. Wonder why they didn’t post for all to see .

dial \(\ast \)61\(\ast \)1[your 10-digit number]\(\ast \)\(\ast \)[time in seconds]#

Re: Voice mail settings

hTideGnow — Sat, 09 May 2026 13:21:02 GMT

@Anerkons wrote:
I’m a bit confused - received another private message with a different code. Wonder why they didn’t post for all to see .
dial \(\ast \)61\(\ast \)1[your 10-digit number]\(\ast \)\(\ast \)[time in seconds]#

hi @Anerkons

we don't know. But is that CS_agent? when it comes to private message, you have to be careful. Only CS_agent are reliable as the are PM staff

Re: Voice mail settings

Anerkons — Sat, 09 May 2026 13:27:07 GMT

How can I tell if it’s from an agent? And you just made me realize that it could be codes that may give access to my account. Now you helped- thanks.

Re: Voice mail settings

Anerkons — Tue, 19 May 2026 15:55:53 GMT

I don't think that inserting one's own phone number in the string is correct - tried it and nothing happens -- According to google one should insert the carriers forwarding number ( 164xxxxxxxx) that I tried and it worked to delay number of rings. However the apple iOS still doesn't show the live voice mail.

Iphone live voice mail gone.

Anerkons — Wed, 20 May 2026 14:22:03 GMT

Ever since I switched to PM my iPhone live voice mail no longer works. I have asked for a remedy to this problem and learned how to increase the phone's number of rings before it goes to voice mail. My phone now rings at least 5 to 6 times before going to PM voice mail but not to apples's live voice mail.

Have used the following string to increase the wait to the max 30 sec.

*#61*+1XXXXXXXXXX*11*SS# (Replace +1XXXXXXXXXX with your 10-digit voicemail deposit number found in the previous step, and SS with the number of seconds

JUDST LOVELY ..after trying again different string my phone is now on SOS mode -- have rebooted - left off for a few minutes etc but still in SOS mode ----

Re: Iphone live voice mail gone.

slusagm — Wed, 20 May 2026 14:43:35 GMT

@Anerkons wrote:
Ever since I switched to PM my iPhone live voice mail no longer works. I have asked for a remedy to this problem and learned how to increase the phone's number of rings before it goes to voice mail. My phone now rings at least 5 to 6 times before going to PM voice mail but not to apples's live voice mail.
Have used the following string to increase the wait to the max 30 sec.
*#61*+1XXXXXXXXXX*11*SS# (Replace +1XXXXXXXXXX with your 10-digit voicemail deposit number found in the previous step, and SS with the number of seconds
JUDST LOVELY ..after trying again different string my phone is now on SOS mode -- have rebooted - left off for a few minutes etc but still in SOS mode ----

maybe check here?

https://productioncommunity.publicmobile.ca/t5/Announcements/What-iOS-17-s-Live-Voicemail-Means-for-Your-Public-Mobile/td-p/1057182

Re: Iphone live voice mail gone.

Anerkons — Wed, 20 May 2026 15:13:21 GMT

Have SC trying to solve the problem - thanks to all that have tried to help but unfortunately it lead to my phone not working and in SOS mode.

Re: Iphone live voice mail gone.

Anerkons — Thu, 21 May 2026 14:48:11 GMT

After all this hassle and waste of time CD agent gave me the simple answer with regards to live voice mail. Cut and pasting bellow ———->

I'm sorry about that, as we do not yet support Live voice mail, the access to that feature might not work with us. But hopefully it will work in the future, if no other concern, have a great day and be safe.