topic Re: double billed in Get Support

double billed

Darren243 — Sat, 09 May 2026 07:30:36 GMT

Has anyone been double billed when changing subscriptions?

Re: double billed

softech — Sat, 09 May 2026 07:36:11 GMT

did you use "Change Now" option when you requested the plan change?

if you used "Change Now" to make the plan change, it is an expected behaviour for the system to charge you the new plan immediately, even your old plan was renewal not long ago. With PM, there is no partial renewal for unused plan days on the old plan if you used that option. There was actually a warning explaining that when you use that option

To avoid that, people generally will use "Change on Renewal" to schedule a plan change at the end of the current cycle with the old plan

Re: double billed

Darren243 — Sat, 09 May 2026 14:01:34 GMT

I'm not sure what I chose but my phone was cut of awaiting payment, I never paid twice, just the once and got billed twice at the exact same time for the old subscription and the new.

Re: double billed

Dunkman — Sat, 09 May 2026 15:05:36 GMT

@Darren243

Did you just want to renew your subscription? Or did you also change your plan?

You can contact customer service agent to check your account.

Click on the chat icon on the right lower corner of website and follow prompts to submit ticket. It will take a few hours for response.

Re: double billed

Darren243 — Tue, 12 May 2026 17:37:31 GMT

I did that and was told changing the subscription does not give credit for the unused portion of the existing subscription, annoying cause they missed the part where I didn't renew

Re: double billed

Darren243 — Tue, 12 May 2026 17:40:59 GMT

How can I change something on renewal that hasn't been renewed? 🤣

TBH this "community" is just a distraction from the fact they have no customer service and not correct any errors