topic Re: Phone Bill Does Not Show Phone Number (Need for Verification) in Get Support

Phone Bill Does Not Show Phone Number (Need for Verification)

Ahmad_I — Fri, 08 May 2026 22:09:38 GMT

Hi,

I am trying to use my Public Mobile bill for verification purposes (carrier onboarding), but the bill/receipt I can download does not display my phone number.

This is causing an issue because the verification requires a document that clearly shows:

My full name
My phone number
Recent billing date

Right now, the document only shows payment/receipt details and not the actual phone number.

Can someone please advise:

How to download a proper bill that includes my phone number, or
If Public Mobile can generate an official statement with the phone number listed

This is urgent as it is required for business verification.

Thank you.

Re: Phone Bill Does Not Show Phone Number (Need for Verification)

softech — Fri, 08 May 2026 22:17:48 GMT

@Ahmad_I PM is a prepaid provider and usually cannot be used for address verification

And I doubt they can change the invoice format

You can try to confirm with them again

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Start by typing "Ticket", click "Contact Us" then choose a topic, click "Login", finally click "Click here to submit a ticket ↗"

(if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")

then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Phone Bill Does Not Show Phone Number (Need for Verification)

Dunkman — Fri, 08 May 2026 22:27:27 GMT

@Ahmad_I

As mentioned, Public mobile does not verify customer's identity when signing up. No credit check. You can use any name and address, as PM doesn't verify.

Therefore, Public mobile invoice can't be used for verification purposes.