topic Re: SIM CARD INVALID in Get Support

SIM CARD INVALID

Sophyhsf — Fri, 08 May 2026 17:53:43 GMT

I bought SIM CARD form amanzon. I would like to active it, but it said invalid. could you help to solve the problem?

Re: SIM CARD INVALID

hTideGnow — Fri, 08 May 2026 17:57:17 GMT

is this the sim card you received from Amazon?

it is weird the sim number showing on the sim card itself is different from the sim number showing on the lower left of the card

did you move the sim around and got mixed up with an old sim card?

sim card only be used to activate once, old sim card cannot be reused.

if this is the sim card you received, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM CARD INVALID

slusagm — Fri, 08 May 2026 18:20:23 GMT

@Sophyhsf

the sim card you are showing, the tiny nano part of it, has a Telus logo on it, it is a Telus sim card , not Public Mobile

the whole card itself, is a Public Mobile.

So, what I guess is you got it mixed up with your old carrier Telus sim card, or the actual Public Mobile sim card is in the phone already. If the PM sim card in the phone already, you will need to enter the sim card number starts with 891223000050 into the box for sim card activation

by the way, remove the pictures, click the 3 dots on the upper right and Edit Message. You don't want to post your sim card number there, hackers can do something with it

Re: SIM CARD INVALID

CSA_PM — Fri, 08 May 2026 19:00:02 GMT

Hello @ Sophyhsf,

This is a TELUS SIM card, you need one from Public Mobile.

Re: SIM CARD INVALID

hTideGnow — Fri, 08 May 2026 19:13:57 GMT

hi @Sophyhsf

to clarify what @CSA_PM said,

the sim card showing NTTRISIM Nano with the Telus logon that is a Telus sim

the actual card itself is showing Public Mobile, so the nano sim from that sim card is not on the pictures. Where is that nano sim now?

Re: SIM CARD INVALID

BKNS27 — Fri, 08 May 2026 19:45:27 GMT

@Sophyhsf

It seems someone did a which and bait on your SIM card.

The PM SIM card serial number (last digits 6612) is different on the actual nano SIM (last digits 9964)…the number should also match beside the logos.