Number Transfer Confirmation Issue

Estherklassen — Fri, 08 May 2026 16:47:58 GMT

I recently canceled my plan with Telus, and decided to go with public mobile. I had everything in order and it all worked, but I didn't see the text that I was supposed to reply ''yes'' to in time and now I can't get a hold of anyone that's able to help me. I just need the confirmation text resent and I should be set.

Re: Number Transfer Confirmation Issue

hTideGnow — Fri, 08 May 2026 16:49:50 GMT

hi @Estherklassen

did you cancel your plan with Telus already?

you are not supposed to cancel the plan of the original carrier if you need to port out the number

luckily it is from Telus, the owner for Public Mobile. There is a chance Public Mobile porting team can do something to help

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Number Transfer Confirmation Issue in Get Support

Number Transfer Confirmation Issue

Re: Number Transfer Confirmation Issue