topic Re: Loging in in Get Support

Loging in

Tmarc — Fri, 08 May 2026 01:08:09 GMT

Hi, this is not for me but for my in laws in their advance 80s. Their current credit card expired and they cannot use their only phone. They can’t remember their login password and do not use email. How can I get their phone service back? I would be willing to use ny personal credit card I currently use for my account for 1 month to get their phone going, is this possible?

Re: Loging in

hTideGnow — Fri, 08 May 2026 01:14:05 GMT

hi @Tmarc

to get back the services first, you can buy vouchers from Shoppers Drug Mart or Loblaws and the load the voucher using *611 on their phone. Or call 1-855-4PUBLIC from another phone, enter their phone number and load the voucher

for getting back the login to their My Account, you will have to submit ticket to PM agent and ask them to help. Submit by direct message :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Loging in

CSA_PM — Fri, 08 May 2026 12:09:14 GMT

Hello @ Tmarc,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage