topic CS Support in Get Support

CS Support

RachelN — Fri, 08 May 2026 11:57:01 GMT

Does anyone have any advice? I have been without service since Sunday, and the @CS_Agent cannot seem to send more than one message in a 24 hour period. I cannot contact emergency services, I cannot get into 2FA authentication for my job and no one seems interested in helping me.

How do I get this solved? I think of myself as a fairly reasonable person but at this point I am literally begging Public Mobile for help and they are not doing anything. I feel insane, this is the absolute worst customer support I have ever received in my life.

Re: CS Support

softech — Fri, 08 May 2026 11:57:23 GMT

@RachelN

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS Support

CSA_PM — Fri, 08 May 2026 12:02:23 GMT

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

Re: CS Support

RachelN — Fri, 08 May 2026 12:16:23 GMT

The customer still isn't getting help!! Stop asking me verification questions and then taking 12 freaking hours to reply. Help me