topic no internet in Get Support

no internet

Yoonix2 — Fri, 08 May 2026 05:01:14 GMT

I dont have internet. I checked my account I didnt use all my data but I was not able to use it for last 4 days. It was working before.

Re: no internet

BKNS27 — Fri, 08 May 2026 06:02:27 GMT

@Yoonix2

Try resetting the Network setting on your phone and reboot your phone.

If that didn’t work then check for outages in your area:

https://www.telus.com/en/bc/outages

Re: no internet

Yoonix2 — Fri, 08 May 2026 06:29:44 GMT

I tried airplane mode and back and rebooted my phone. There is a service outage on telus system since April 1!th in vancouver with degrading service. I cant even pay parking with my phone. This is unacceptable. Thanks

Re: no internet

softech — Fri, 08 May 2026 11:32:39 GMT

@Yoonix2

What phone do you have?

Make sure you have disabled the Mobile data limit on the phone

If you have a physical sim, try it on another phone.

If you have an eSIM, get a replacement eSIM for free using the PM app, this will re-provision the account

I have also escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no internet

CSA_PM — Fri, 08 May 2026 11:59:39 GMT

Hello @ Yoonix2,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage