topic Re: Account Suspended in Get Support

Account Suspended

Minaaa — Thu, 07 May 2026 20:50:31 GMT

I can’t access my account

I need the phone number re-opened

I need to update the payment method. I am trying to log in into my account but it sends a code to my number which is not in service at the moment. Can anyone help me please ?

Re: Account Suspended

softech — Thu, 07 May 2026 21:00:13 GMT

@Minaaa

Try to see if you can get the 2FA code via email:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email"

If still unable to get the 2FA code, you will have to engage PM support by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Account Suspended

Minaaa — Thu, 07 May 2026 21:03:45 GMT

My problem is i don't have the access to email as well. This account is associated with my brother's email. Any way I can update the email ?

I was expecting a call from my workplace on that number.

Re: Account Suspended

CSA_PM — Fri, 08 May 2026 00:05:20 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

Re: Account Suspended

Minaaa — Fri, 08 May 2026 00:09:52 GMT

It’s really important for me. I’m ready to update the payment method as well. But I’m waiting for my important call.