topic Port Failed in Get Support

Port Failed

Kylah — Wed, 06 May 2026 23:35:41 GMT

Recently signed up and tried to port a number over. Downloaded an esim and no number is assigned, I have data access but no phone number.

How do get support finalize the number transfer. I approved the text authorization from my old device and provider but the number hasn't ported and its been over 5 business days.

Re: Port Failed

slusagm — Wed, 06 May 2026 23:41:00 GMT

@Kylah

There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Port Failed

DTHK — Thu, 07 May 2026 04:30:28 GMT

Does your number have any port protection that was applied on from your previous provider ? Is it from a personal account or corporate account?