topic Data mobile outage? in Get Support

Data mobile outage?

amanda34 — Wed, 06 May 2026 23:02:19 GMT

Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Is the an ongoing service outage?

Re: Data mobile outage?

slusagm — Wed, 06 May 2026 23:48:21 GMT

Check your data usage in My Account

And make sure you have Mobile Data enabled on your phone. But make sure Mobile data limit is disabled

And try Reboot phone and Reset Network Settings

Re: Data mobile outage?

amanda34 — Thu, 07 May 2026 00:10:55 GMT

I did all those things before posting. The phone was working fine this morning. I've used less than 10% of my data allowance and the phone has been rebooted several times.

Is there an outage of network in BC?

Re: Data mobile outage?

slusagm — Thu, 07 May 2026 00:27:43 GMT

There has been some outage in Vancouver for some time, but on and off

telus.com/en/bc/outages

And ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data mobile outage?

amanda34 — Thu, 07 May 2026 01:32:17 GMT

Sorry. The order of the board display made me think this was a repeat answer. If you got a notice of my original post was out of frustration, I apologize. Too much struggle with the chat bot.

Re: Data mobile outage?

slusagm — Thu, 07 May 2026 01:34:59 GMT

@amanda34

if struggle with chatbot, use the direct message link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437