topic data in Get Support

data

sharonshermans — Wed, 06 May 2026 22:21:13 GMT

Why does my data deplete so quickly? I rarely use it. I am on a quarterly plan and pay $125

My phone says I have used zero bytes so far this month but when I try to use my mobile data it doesn't connect to the internet.

help please.

Re: data

slusagm — Wed, 06 May 2026 23:44:55 GMT

it could be your device setting, make sure you don't have Mobile Data enabled

Reboot phone and Reset Network Settings

And check if My Account showing you used all data as well

And if you need further helps, ask PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: data

Anerkons — Thu, 07 May 2026 13:49:31 GMT

Just because your phone doesn't connect to internet doesn't mean that you don't have data. Not connecting could be poor reception in your area, or your phone settings . For example in my case my 5G plan has almost non existence connection in my home but a few hundred meters from my house I get full bars.