topic Re: Randomly getting no cell signal in Get Support

Randomly getting no cell signal

BenG888 — Wed, 06 May 2026 19:04:39 GMT

Had my phone and been with public mobile for 3+ years, have a Samsung s21 fe.

The past few days my signal has been cutting out for long periods of time.

Sometimes it will say I have 5 bars, but there's no 4g or 5g next to it and have no text or Internet capability.

Can connect to wifi no problem, but sometimes I can't text or send pics to certain numbers without that cell signal.

I haven't changed location, I'm not under a tin roof although that's what it seems like, I'm in Edmonton, on the 100gig, 5g plan.

I've tried setting to airplane mode then off, resetting my phone, walking 100m away and nothing.

It seems to come back anyway between 10-30mins.

Re: Randomly getting no cell signal

hTideGnow — Wed, 06 May 2026 19:09:22 GMT

hi @BenG888

are you in Vancouver area?

there is wireless degradation in the Vancouver area since April 11, still an issue at the moment. Not sure if you are affected

https://telus.com/en/bc/outages

or try Reboot phone and Reset network settings

if same, ask PM agent to check. submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Randomly getting no cell signal

Meow — Wed, 06 May 2026 19:09:58 GMT

What kind of SIM do you have?
If it is physical SIM then it could be issue with connection with SIM. Clean post, clean contacts...

Re: Randomly getting no cell signal

BenG888 — Wed, 06 May 2026 19:39:53 GMT

No I'm in Edmonton

Re: Randomly getting no cell signal

BenG888 — Wed, 06 May 2026 19:41:38 GMT

I have a nano sim

Re: Randomly getting no cell signal

jackass87 — Wed, 06 May 2026 22:28:39 GMT

This has been going on with me since bell announced they wanted government funding for dead areas. When the bell/government grant/scam is complete, this shouldn't happen anymore.