topic REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE in Get Support

REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

admlw — Tue, 04 Jan 2022 23:22:28 GMT

Public Mobile,

Please issue a statement regarding how long it will take for your customers to receive a response.

From reading the community forum, I am seeing that people are waiting up to a week just to get a response.

I currently am locked out of my account, and my data is not working.

If this will take more than a week just to get a response, I may need to switch to a different company. Like many others, I rely on my cell phone to conduct business. I cannot go one week like this.

I am sure many others are in the same boat.

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Watoko — Tue, 15 Nov 2016 23:43:03 GMT

I understand your frusturation, and from the forums, it does indeed seem like the turnaround is around 5-7 days. Nothing more we can do about that, unfortunately.

Public Mobile really should have been ahead of the game and anticipate this if they are trying to expand their customer base with this promo plan. I am hoping that they will hire a couple more reps moving forward given the number of new customers they have had join in the past month.

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

frankg1401 — Wed, 16 Nov 2016 00:35:49 GMT

I completely agree with what you said. I would not have ported my number to PM if I knew there would be such a delay.

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

admlw — Wed, 16 Nov 2016 00:46:22 GMT

I have been using PM for about 4 months ago without any issues. Mods have been extremely fast to respond (prior to this current mess).

I really hope that they get their sh*t together asap. I am a happy customer, and really do not want to have to change my phone provider again, but if I cannot get service for 5-7 days, I have no choice but to switch to another company.

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Watoko — Wed, 16 Nov 2016 01:52:40 GMT

I can only imagine what the mods have to go through though. They must be equally stressed dealing with all these issues given that they are clearly short staffed. And I am sure they are also not feeling great about leaving customers without service, but there is only so much you can do in one day right?

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

Brooke_C — Wed, 16 Nov 2016 15:46:48 GMT

Hey everyone,

Apologies for the delayed response. We are working through each person's request, and have added more people so that we can respond that much faster. Our current response times are about 72 hours. We appreciate your patience, and will get to you as soon as we can. As @Dave_M, mentioned in his featured post, we will be honouring the promotion for anyone who had activation or porting failures during the promo period (October 25-Nov 20).

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

wshrews — Wed, 16 Nov 2016 16:31:27 GMT

@Brooke_C do we get prorated for the days we have no service even though we've paid for them?

Re: REQUESTING ESTIMATED RESPONSE TIME FROM PUBLIC MOBILE

wshrews — Wed, 16 Nov 2016 17:44:10 GMT

Anybody know how we're compensated for missing time? @Mary_M