topic Re: Unable to receive or send pics in Get Support

Unable to receive or send pics

HorusAmon — Wed, 06 May 2026 18:45:55 GMT

Plan includes picture message. I have been unable to send/receive any, for incoming messages, it says failed to download.

I have tried all the following tricks: airplane mode on/off, report lost, connecting and reconnecting data, manual set carrier, restarting phone, clearing cache on browser.

None has worked.

Thank you for any input you might have. Ta

Re: Unable to receive or send pics

hTideGnow — Wed, 06 May 2026 18:51:30 GMT

hi @HorusAmon

Android?

Telus (PM) has retired some legacy servers and old phones from 2017 before will be affected

and check if you have these APN settings

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Unable to receive or send pics

HorusAmon — Wed, 06 May 2026 19:07:06 GMT

Beautiful, thank you, it works.