topic Phone uses data when on wifi in Get Support

Phone uses data when on wifi

Jan8888 — Wed, 06 May 2026 17:47:07 GMT

Twice now I have used all my data before my monthly payment is due. The first time it could have been true because I was not on wifi a lot. The second time there is no way I used all my data as I was on wifi most of the time.

This has never happened to me before and I've been on PM for 4 years

Does anyone know why this is happening all of a sudden?

Thanks

Re: Phone uses data when on wifi

hTideGnow — Wed, 06 May 2026 17:57:07 GMT

hi @Jan8888

it could be a phone issue. Phones these days have the option to automatically use Mobile Data when wifi is weak. Check your phone's mobile data usage and see if it recorded the data used (honest, it is easier to check that if you are using Android)

or if you like PM agent to confirm, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone uses data when on wifi

Jan8888 — Wed, 06 May 2026 20:15:56 GMT

Thank you very much You are correct. It was one app eating up my data. I appreciate your quick response