topic Unable to Complete Port In - Telus in Get Support

Unable to Complete Port In - Telus

eyeronick — Wed, 06 May 2026 15:20:11 GMT

Hello,
Looking to port my number into public from Telus. Port was not completed and my eSim doesn't work. Chatbot got caught in a loop and wouldn't help.

Re: Unable to Complete Port In - Telus

hTideGnow — Wed, 06 May 2026 15:28:14 GMT

hi @eyeronick

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to Complete Port In - Telus

CSA_PM — Wed, 06 May 2026 17:35:55 GMT

Hello @ eyeronick,

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage